We take your data seriouslyPrivacy Policy
If you have any concerns or questions about how we use data collected about you during a sales transaction please get in touch with us.
hello@rerootedorganic.co.uk
Privacy Policy of ReRooted
ReRooted operates the ReRooted Organic website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the ReRooted Organic website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at rerootedorganic.co.uk/terms-and-conditions/, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are small files a website stores in your browser. We keep them to a minimum, and the first time you visit we ask before using any that aren’t essential. You can change your mind at any time using the “Cookie settings” button at the bottom of each page.
Essential (always on). These keep the site and our postcode checker working, and remember your cookie choice.
Analytics (only if you say yes). We use Google Analytics to see how people use the site, such as which pages are visited, so we can make it better. Google sets cookies called _ga, which last up to 2 years.
Marketing (only if you say yes). We use the Meta Pixel (Facebook and Instagram) to see whether our adverts lead to visits and sign-ups, and to show them to people who might be interested. Meta sets cookies called _fbp and _fbc, which last up to 90 days.
Other services. Our chat service, Tidio, stores a small amount of information in your browser so your conversation with us carries on as you move around the site. Videos on our site use YouTube’s privacy-enhanced mode, so YouTube won’t set cookies unless you play a video.
Our own website statistics. When you use our postcode checker or press buttons such as Start my order, we note what happened in our own records: which part of the site you used, whether we deliver to your area, your type of device and how you found us (for example an advert or a search). We only keep the first half of your postcode (for example TQ9), never the full postcode, and nothing that identifies you. If you have said yes to analytics, we also add a random visit code, kept in your browser only until you close the tab, so we can see how a visit flows from page to page.
We keep your cookie choice for 12 months, then ask again.
Improving our service
To understand how people go from signing up to their first delivery, we keep a copy of customer reference numbers, order dates and amounts from our payment provider, Stripe, in our own records, which are stored with Google Workspace. This does not include names, contact details or card details. We use it only to improve our website and service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analysing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions feel free to let us know by filling out the form below.